Shipping Policy

At Macrolook, we work with trusted international suppliers and fulfillment partners to process and deliver orders to our customers.

Order Processing

Orders are normally processed and prepared for shipment within 3 business days after payment is confirmed.

Once your order has been dispatched, you will receive tracking information when available.

Delivery Time

After dispatch, orders normally arrive within approximately 8–9 business days.

The estimated total time from placing an order to delivery is therefore approximately 11–12 business days.

Delivery times are estimates and may vary depending on the destination, carrier, customs processing, weather, holidays, or other circumstances outside our control.

Fulfillment

Macrolook uses an international dropshipping and fulfillment model. Products may be sourced and fulfilled by our suppliers or fulfillment partners from different locations depending on the product and destination.

Because fulfillment locations may vary by product, the dispatch location and carrier may differ between orders.

Order Tracking

Once your order has been dispatched and tracking information is available, we will provide the tracking details so you can follow your shipment.

Please allow some time for tracking information to become active after dispatch, as some carriers may take a short period to register the first tracking update.

International Shipping

Macrolook serves customers in multiple countries. Shipping availability may vary depending on the product and destination.

Customers may be responsible for any applicable customs duties, import taxes, or other fees imposed by their country or local authorities.

Delays

The delivery times provided above are estimates and are not guaranteed delivery dates. Delays may occur because of customs clearance, carrier disruptions, severe weather, public holidays, or other circumstances beyond our control.

If your order has not arrived within the expected delivery period, please contact our customer service team at service@macrolake.com and provide your order number so we can assist you.

Shipping Costs

Any applicable shipping charges will be displayed during checkout before you complete your purchase.

Questions About Shipping

If you have questions about shipping, delivery times, or your order, please contact:

Email: service@macrolake.com
Phone: +86 13911120825